Welcome HTM Majors!

Visit this page for regular updates about career opportunities in hospitality and tourism management, including relevant blog posts, job and internship postings, networking events, information sessions, and more. Click on the Identity Resources tab above for additional opportunities that might be right for you. You are also encouraged to click here to set up your user profile for personalized updates!

Hospitality & Tourism Management

Student Spotlight: Kristin Anselmo, Hospitality & Tourism Management Major, Economics Minor, ’23


A: I am currently the co-secretary for our UMass chapter of Eta Sigma Delta, an international hospitality management honor society. In addition to this, Isenberg has recently …

By Cecelia Jenkins
Cecelia Jenkins
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‘Golden Years’ Ahead for Casual-Dining Chains, Jefferies Analyst Says

Casual-dining chains, as they emerge from the pandemic, are poised for “golden years” of growth in market share, same-store sales and units now through 2024, a Jefferies equities analyst said in a note Monday. Andy Barish, a managing director at …

By Dave Wells
Dave Wells Career Coach
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Study Finds Event Marketers Continue to See Gaps in Event Tech

As the pandemic has worn on and digital events have evolved, event marketers have found they offer benefits — such as gathering enhanced analytics and achieving higher attendance — that were more difficult to attain at in-person events, according to a new 

By Dave Wells
Dave Wells Career Coach
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Major Markets Surge in 2021 but Remain Far from Recovery

After suffering the most severe declines in performance during 2020, hotels located in the largest U.S. markets will enjoy the greatest growth in occupancy and the least declines in average daily rate during 2021. In 2020, hotels located in the …

By Dave Wells
Dave Wells Career Coach
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Student Spotlight: Sophia Larco, HTM ’22

Q: Outside of classes, what clubs/activities are you involved in here at Isenberg/UMass?
A: I have been a member of the American Hotel and Lodging Association at UMass since my freshman year – taking on the role of treasurer for …

By Melissa Salva
Melissa Salva Director of Employer Engagement
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Labor Market InsightsIn partnership withEmsi logo

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Skill-Building with LinkedIn Learning

See below for skill-building courses – visit LinkedIn Learning for more.

Building High-Performance Teams

Mike Figliuolo
View Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels…

Managing a Customer Service Team

Jeff Toister
View Jeff’s LinkedIn Newsletter Secrets to managing customer service teams are revealed in this course by customer service expert Jeff…

Social Media Marketing: Strategy and Optimization

Martin Waxman
View Martin’s LinkedIn Newsletter Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on…

De-Escalating Conversations for Customer Service

Myra Golden
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a…

Customer Service Mastery: Delight Every Customer

Chris Croft
View Chris’s LinkedIn Newsletter When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And…

Microsoft Teams: Leading Shifts for Firstline Workers

Nick Brazzi
Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across…

Working with Recruiters to Get a Job

Jenny Foss
While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make…

Creating and Giving Business Presentations

Tatiana Kolovou
What makes a compelling presentation? A presentation that is built on strong research, tailored to your audience’s interests, and designed…

Developing Cross-Cultural Intelligence

Tatiana Kolovou
Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you…

PowerPoint: Designing Better Slides

Heather Ackmann
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design.…

Inclusive Leadership

Dr. Shirley Davis
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages…

Featured Resources

The Isenberg Resume: A How-To Guide for Undergraduate Students
Big Interview

The Big Interview platform gives students the skills and preparation they need for successful interviews, including effective responses to challenging …

Big Interview Quick Start Guide
Career Insights for HTM Majors

Use this handy document to jump start your career research! Use the company names and job titles in this resource as …

IBIS World – Golf Courses & Country Clubs Report

This industry is primarily engaged in operating golf courses and country clubs that have dining and recreational facilities. These businesses …



Office of Career Success
Chase Career Center, Suite N207
Isenberg School of Management
UMass Amherst
121 Presidents Drive
Amherst, MA 01003

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T 8:30am-5pm
W 8:30am-5pm
TH 8:30am-5pm
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