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Building High-Performance Teams
View Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels …
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Managing a Customer Service Team
View Jeff’s LinkedIn Newsletter Secrets to managing customer service teams are revealed in this course by customer service expert Jeff …
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De-Escalating Conversations for Customer Service
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a …
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Social Media Marketing: Strategy and Optimization
View Martin’s LinkedIn Newsletter Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on …
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Microsoft Teams: Leading Shifts for Firstline Workers
Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across …
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Customer Service Mastery: Delight Every Customer
View Chris’s LinkedIn Newsletter When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And …
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Working with Recruiters to Get a Job
While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make …
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Inclusive Leadership
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages …
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PowerPoint: Designing Better Slides
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design. …
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