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Customer Service: Serving Internal Customers
View Jeff’s LinkedIn Newsletter There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What …
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Consumer Behavior Trends: Meet the Postmodern Consumer
With so much information on consumers available these days, traditional, large-scale market segmentation strategies just won’t cut it anymore. Many …
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Delivering Bad News to a Customer
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find …
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Google Analytics 4 (GA4) Essential Training
Google Analytics is the de facto standard for web analytics and provides the means to track, analyze, and report on …
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Building High-Performance Teams
View Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels …
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Managing a Customer Service Team
View Jeff’s LinkedIn Newsletter Secrets to managing customer service teams are revealed in this course by customer service expert Jeff …
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De-Escalating Conversations for Customer Service
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a …
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Social Media Marketing: Strategy and Optimization (2020)
View Martin’s LinkedIn Newsletter Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on …
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Microsoft Teams: Leading Shifts for Firstline Workers
Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across …
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