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How to Build Rapport Quickly
With the rise of technology, people are having fewer face-to-face conversations. As a result, there are fewer opportunities to practice …
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Customer Service: Serving Internal Customers
View Jeff’s LinkedIn Newsletter There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What …
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Knowing how to write an effective user story is an important skill if you work in product development or project …
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Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find …
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There’s no set recipe for building a thriving business. But there are a few general strategies and best practices that …
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Building High-Performance Teams
View Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels …
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Project Management Foundations
View Bonnie’s LinkedIn Newsletter Project management is a set of techniques that anyone can apply to achieve goals and make …
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Human Resources Foundations
Whatever business you’re in, there’s a fundamental need to support the people that work there. That’s where human resources comes …
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