Building High-Performance Teams
Mike FigliuoloView Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels…
Social Media Marketing: Strategy and Optimization (2020)
Martin WaxmanView Martin’s LinkedIn Newsletter Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on…
De-Escalating Conversations for Customer Service
Myra GoldenNearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a…
Customer Service Mastery: Delight Every Customer
Chris CroftView Chris’s LinkedIn Newsletter When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And…
Microsoft Teams: Leading Shifts for Firstline Workers
Nick BrazziMicrosoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across…
Working with Recruiters to Get a Job
Jenny FossWhile most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make…
Creating and Giving Business Presentations
Tatiana KolovouWhat makes a compelling presentation? A presentation that is built on strong research, tailored to your audience’s interests, and designed…
Developing Cross-Cultural Intelligence
Tatiana KolovouBeing able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you…
PowerPoint: Designing Better Slides
Heather AckmannDesigned for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design.…
Inclusive Leadership
Dr. Shirley DavisJoin global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages…
Customer Service: Problem-Solving and Troubleshooting
Noah FlemingCustomer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with…
Measuring the Value of Customer Service
Brad ClevelandUnderstanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on…
