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Customer Service Mastery: Delight Every Customer
View Chris’s LinkedIn Newsletter When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And …
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Working with Recruiters to Get a Job
While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make …
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Customer Service Fundamentals for Hospitality
Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio. …
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Marketing Your Event
Events are a big business. Over $512 billion is spent annually on events, from trade shows and fundraisers to online …
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Virtual Events Essential Training
Just a few years ago, virtual events were still something of a novelty. Now, they’re one of the predominant ways …
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Working with Upset Customers
View Jeff’s LinkedIn Newsletter More than any other topic, frontline employees ask for advice on how to serve angry and …
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Communication Foundations
Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, …
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Pivoting to Virtual Events
All good events can be used as a catalyst to achieve larger business objectives—that’s what makes them so powerful. By …
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Business Etiquette: Meetings, Meals, and Networking Events
Setting the right tone in business communications is essential to success in every career. Knowing the proper etiquette for many …
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