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Customer Experience: Creating Customer Personas
In today’s competitive marketplace, knowing your customer is almost as important as knowing your own products and services. With limited …
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Project Management Foundations: Schedules
View Bonnie’s LinkedIn Newsletter Discover how to build project schedules that help you accomplish your project goals on time and …
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Customer Service: Managing Customer Expectations
View Jeff’s LinkedIn Newsletter Today’s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they …
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Writing Customer Service Emails
You can write to customers—via email—with consistency and professionalism, but you don’t need to sound robotic to be efficient. Writing …
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Measuring the Value of Customer Service
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on …
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Customer Service: Problem-Solving and Troubleshooting
Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with …
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Inclusive Leadership
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages …
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PowerPoint: Designing Better Slides
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design. …
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Developing Cross-Cultural Intelligence
Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you …
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