Welcome HTM Majors!

Visit this page for regular updates about career opportunities in hospitality and tourism management, including relevant blog posts, job and internship postings, networking events, information sessions, and more. Click on the Identity Resources tab above for additional opportunities that might be right for you. You are also encouraged to click here to set up your user profile for personalized updates!

Hospitality & Tourism Management

HTM majors – are you ready for the 2021-2022 recruiting season? HTM majors learn valuable skills that allow them to pursue careers in a wide variety of settings, including hotels and resorts, casinos, country clubs, restaurants, and major travel and event-planning companies. This page is designed to provide you access to the career trends, industry insights, and guidance you need to pursue your desired path in hospitality; if there is additional content you’d like to see on this page, just email Dave Wells to explore adding it. To set up a coaching appointment, click the red “Meet Dave” link in the Career Coach box on the bottom right side of this page.

Student Spotlight: Todd Cummings, Hospitality & Tourism Management ’23


A: I have just become a member of the American Hotel & Lodging Association (AH&LA), Club Management Association of America, Entrepreneurship Club, Isenberg Marketing Club, National Society …

By Cecelia Jenkins
Cecelia Jenkins Cecelia Jenkins
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Student Spotlight: Yasir Khan, Hospitality & Tourism Management ’22


A: I am currently the Fundraising and Volunteering Chair for the American Hotels & Lodging Association’s UMass chapter, and I’m also the External Relations chair for the …

By Cecelia Jenkins
Cecelia Jenkins Cecelia Jenkins
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How to Answer “Why Did You Choose Your Major?” in a Job Interview (Plus Example Answers)

If you’re a recent college graduate heading into a job interview, you might have prepared to answer questions about how what you did in college will translate to the world of work along with other common interview questions such as “

By Regina Borsellino - The Muse
The Muse
Expert advice to answer your career questions.
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Apartment Management Internship Through the Eyes of Jessica Harrington, HTM Junior

This summer I interned for AvalonBay Communities, a nationwide investment company specializing in residential apartment management. I really loved this internship! I increased the customer service skills that I love, there was a great work-life balance, and stable 9 a.m. — …

By Dave Wells
Dave Wells Career Coach Dave Wells
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Student Spotlight: Kristin Anselmo, Hospitality & Tourism Management Major, Economics Minor, ’23


A: I am currently the co-secretary for our UMass chapter of Eta Sigma Delta, an international hospitality management honor society. In addition to this, Isenberg has recently …

By Cecelia Jenkins
Cecelia Jenkins Cecelia Jenkins
Read more »


Skill-Building with LinkedIn Learning

See below for skill-building courses – visit LinkedIn Learning for more.

Building High-Performance Teams

Mike Figliuolo
High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels of collaboration and innovation,…

Managing a Customer Service Team

Jeff Toister
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates…

Social Media Marketing: Strategy and Optimization

Martin Waxman
Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on your content, your choice…

De-Escalating Conversations for Customer Service

Myra Golden
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a…

Customer Service Mastery: Delight Every Customer

Chris Croft
When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is…

Microsoft Teams: Leading Shifts for Firstline Workers

Nick Brazzi
Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across…

Working with Recruiters to Get a Job

Jenny Foss
While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make…

Creating and Giving Business Presentations

Tatiana Kolovou
What makes a compelling presentation? A presentation that is built on strong research, tailored to your audience’s interests, and designed…

Developing Cross-Cultural Intelligence

Tatiana Kolovou
Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you…

PowerPoint: Designing Better Slides

Heather Ackmann
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design.…

Inclusive Leadership

Dr. Shirley Davis
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages…

Featured Resources

The Isenberg Resume: A How-To Guide for Undergraduate Students
Big Interview

The Big Interview platform gives students the skills and preparation they need for successful interviews, including effective responses to challenging …

Big Interview Quick Start Guide
Career Insights for HTM Majors

Use this handy document to jump start your career research! Use the company names and job titles in this resource as …

IBIS World – Golf Courses & Country Clubs Report

This industry is primarily engaged in operating golf courses and country clubs that have dining and recreational facilities. These businesses …

IBIS World  – Hospitality Industry Report

This sector is primarily occupied with providing lodging and food services to consumers for immediate consumption. This includes hotels, motels …



Office of Career Success
Chase Career Center, Suite N207
Isenberg School of Management
UMass Amherst
121 Presidents Drive
Amherst, MA 01003

Chase Career Center Hours

M 8:30am-5pm
T 8:30am-5pm
W 8:30am-5pm
TH 8:30am-5pm
F 8:30am-5pm