Career Resources for HTM Majors

Use real-life employment data from across the country to help inform your career decision making!

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Isenberg Professional Development Resources

Take a look at these resources to help you learn about what’s needed to succeed in your industry.

Top Strategies for International Students Seeking Internships & Jobs in the US
Interstride

Interstride partners with trusted service providers to support international students and those looking to work globally. Whether students are looking …

Interstride Quick-Start Guide For International Students

Use this quick-start guide to become familiar with the job and internship features of Interstride!

IBIS World  – Hospitality Industry Report

This sector is primarily occupied with providing lodging and food services to consumers for immediate consumption. This includes hotels, motels …

Explore Careers in Your Industry

Use the Vault Guides below as well as our “Insights Into Your Industry” database search tool to explore career paths and to find top skills and hiring trends in your industry.

Insights into Your IndustryIn partnership withLightcast logo

Use this database and search tool to get up-to-date data on companies, job titles, and top skills for your industry.

To get started, watch our tours of this tool for undergrads or grad students to help you in your search.

First, choose an industry of interest, then filter for occupation. (If you'd like to see data for a specific location only, filter by state.)

Type in a keyword to select a relevant occupation. (If you'd like to see data for a specific location only, filter by state.)


Guides to Jobs in Your Industry

Take a look at these many guides by Vault to learn about industry trends, career paths, and more.

Vault Guide to Travel and Leisure Jobs, Third Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Vault Guide to Event Planning Jobs, Second Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Vault Guide to Casino and Casino Hotel Jobs, Second Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Vault Guide to Restaurant and Food Services Jobs, Second Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Vault Guide to Food and Beverage Production Jobs, Third Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Vault Guide to Hospitality Jobs, Third Edition

The Vault Guides to Jobs series provides essential information about key careers and industries, with an emphasis on preparing for …

Gain Industry Skills and Experience

Check out the opportunities below for real-world experience through a company-sponsored micro-internship or take a LinkedIn course to learn valuable new skills.

Real-World Work Experience

Check out these 5-6 hour virtual work programs with Fortune 500 companies. These programs are free and can become part of your resume or even lead to a job interview!

Skilling Up with LinkedIn Learning

Look through this selection of courses from LinkedIn and learn new skills as well as brush up on in-demand business skills.

Customer Service: Serving Internal Customers

Taught by Jeff Toister
View Jeff’s LinkedIn Newsletter There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What…

Consumer Behavior Trends: Meet the Postmodern Consumer

Taught by Michael R. Solomon
With so much information on consumers available these days, traditional, large-scale market segmentation strategies just won’t cut it anymore. Many…

Delivering Bad News to a Customer

Taught by Myra Golden
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find…

Google Analytics 4 (GA4) Essential Training

Taught by Corey Koberg
Google Analytics is the de facto standard for web analytics and provides the means to track, analyze, and report on…

Building High-Performance Teams

Taught by Mike Figliuolo
View Mike’s LinkedIn Newsletter High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels…

Managing a Customer Service Team

Taught by Jeff Toister
View Jeff’s LinkedIn Newsletter Secrets to managing customer service teams are revealed in this course by customer service expert Jeff…

De-Escalating Conversations for Customer Service

Taught by Myra Golden
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a…

Social Media Marketing: Strategy and Optimization (2020)

Taught by Martin Waxman
View Martin’s LinkedIn Newsletter Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on…

Microsoft Teams: Leading Shifts for Firstline Workers

Taught by Nick Brazzi
Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across…

Customer Service Mastery: Delight Every Customer

Taught by Chris Croft
View Chris’s LinkedIn Newsletter When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And…

Working with Recruiters to Get a Job

Taught by Jenny Foss
While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make…

Creating and Giving Business Presentations

Taught by Tatiana Kolovou
What makes a compelling presentation? A presentation that is built on strong research, tailored to your audience’s interests, and designed…

Customer Service: Problem-Solving and Troubleshooting

Taught by Noah Fleming
Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with…

Measuring the Value of Customer Service

Taught by Brad Cleveland
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on…

Writing Customer Service Emails

Taught by Leslie O'Flahavan
You can write to customers—via email—with consistency and professionalism, but you don’t need to sound robotic to be efficient. Writing…

Inclusive Leadership

Taught by Dr. Shirley Davis
Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages…

PowerPoint: Designing Better Slides

Taught by Heather Ackmann
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design.…

Developing Cross-Cultural Intelligence

Taught by Tatiana Kolovou
Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you…

Customer Service: Managing Customer Expectations

Taught by Jeff Toister
View Jeff’s LinkedIn Newsletter Today’s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they…

Project Management Foundations: Schedules

Taught by Bonnie Biafore
View Bonnie’s LinkedIn Newsletter Discover how to build project schedules that help you accomplish your project goals on time and…

Career News & Advice

Read up on hiring trends, job search tactics, and tips from experts.

Join Clubs & Professional Orgs

Get involved by joining one of the organizations below, including Isenberg student clubs and professional organization connected to your industry and interests.

Professional Organizations

Learn about and maybe even join a professional organization in your industry. Professional organizations sponsor conferences, publish articles and magazines, and sometimes
offer networking events relevant to your industry and special interests.

Location

Address

Office of Career Success
Chase Career Center, Suite N207
Isenberg School of Management
UMass Amherst
121 Presidents Drive
Amherst, MA 01003

Office Hours

Monday 8:30am-4:30 pm
Tuesday 8:30am-4:30 pm
Wednesday 8:30am-4:30 pm
Thursday 8:30am-4:30 pm
Friday 8:30am-4:30 pm

Click here to make a career coaching appointment.