Hospitality & Tourism Management

HTM majors – are you ready for the 2021-2022 recruiting season? HTM majors learn valuable skills that allow them to pursue careers in a wide variety of settings, including hotels and resorts, casinos, country clubs, restaurants, and major travel and event-planning companies. This page is designed to provide you access to the career trends, industry insights, and guidance you need to pursue your desired path in hospitality; if there is additional content you’d like to see on this page, just email Dave Wells to explore adding it. To set up a coaching appointment, click the red “Meet Dave” link in the Career Coach box on the bottom right side of this page.

Featured Articles

Filter Clear

Filter:

Student Spotlight: Todd Cummings, Hospitality & Tourism Management ’23

October 25, 2021

Q: OUTSIDE OF CLASSES, WHAT CLUBS/ACTIVITIES ARE YOU INVOLVED IN HERE AT ISENBERG/UMASS?

A: I have just become a member of the American Hotel & Lodging Association (AH&LA), Club Management Association of America, Entrepreneurship Club, Isenberg Marketing Club, National Society …

By Cecelia Jenkins

Student Spotlight: Yasir Khan, Hospitality & Tourism Management ’22

October 18, 2021

Q: OUTSIDE OF CLASSES, WHAT CLUBS/ACTIVITIES ARE YOU INVOLVED IN HERE AT ISENBERG/UMASS?

A: I am currently the Fundraising and Volunteering Chair for the American Hotels & Lodging Association’s UMass chapter, and I’m also the External Relations chair for the …

By Cecelia Jenkins

How to Answer “Why Did You Choose Your Major?” in a Job Interview (Plus Example Answers)

October 5, 2021

If you’re a recent college graduate heading into a job interview, you might have prepared to answer questions about how what you did in college will translate to the world of work along with other common interview questions such as “ …

By Regina Borsellino - The Muse

Apartment Management Internship Through the Eyes of Jessica Harrington, HTM Junior

October 5, 2021

This summer I interned for AvalonBay Communities, a nationwide investment company specializing in residential apartment management. I really loved this internship! I increased the customer service skills that I love, there was a great work-life balance, and stable 9 a.m. — …

By Dave Wells

Student Spotlight: Kristin Anselmo, Hospitality & Tourism Management Major, Economics Minor, ’23

October 4, 2021

Q: OUTSIDE OF CLASSES, WHAT CLUBS/ACTIVITIES ARE YOU INVOLVED IN HERE AT ISENBERG/UMASS?

A: I am currently the co-secretary for our UMass chapter of Eta Sigma Delta, an international hospitality management honor society. In addition to this, Isenberg has recently …

By Cecelia Jenkins

1 2 Next »

Building High-Performance Teams

Mike Figliuolo

High-performing teams are critical to maintaining an organization’s competitive advantage. These teams consistently show high levels of collaboration and innovation,…

Managing a Customer Service Team

Jeff Toister

Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates…

Social Media Marketing: Strategy and Optimization

Martin Waxman

Learn a three-step recipe for optimizing your social media marketing mix. Get a fresh perspective on your content, your choice…

De-Escalating Conversations for Customer Service

Myra Golden

Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a…

Customer Service Mastery: Delight Every Customer

Chris Croft

When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is…

Microsoft Teams: Leading Shifts for Firstline Workers

Nick Brazzi

Microsoft Teams offers features tailored to the unique needs of firstline workers—individuals who work in service- or task-oriented roles across…

Working with Recruiters to Get a Job

Jenny Foss

While most job seekers know that recruiters—or headhunters—exist, many don’t understand what recruiters do or how they can help make…

Creating and Giving Business Presentations

Tatiana Kolovou

What makes a compelling presentation? A presentation that is built on strong research, tailored to your audience’s interests, and designed…

Developing Cross-Cultural Intelligence

Tatiana Kolovou

Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you…

PowerPoint: Designing Better Slides

Heather Ackmann

Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design.…

Inclusive Leadership

Dr. Shirley Davis

Join global workforce management expert Dr. Shirley Davis as she shares how to create and lead an organization that leverages…

The Isenberg Resume: A How-To Guide for Undergraduate StudentsShare This: Share on TwitterShare on LinkedinShare on Facebook

						View Resource
						
Big InterviewShare This: Share on TwitterShare on LinkedinShare on Facebook
The Big Interview platform gives students the skills and preparation they need for successful interviews, including effective responses to challenging …

						Read More
						
Big Interview Quick Start GuideShare This: Share on TwitterShare on LinkedinShare on Facebook

						View Resource
						
Career Insights for HTM MajorsShare This: Share on TwitterShare on LinkedinShare on Facebook
Use this handy document to jump start your career research! Use the company names and job titles in this resource as …

						Read More
						
IBIS World – Golf Courses & Country Clubs ReportShare This: Share on TwitterShare on LinkedinShare on Facebook
This industry is primarily engaged in operating golf courses and country clubs that have dining and recreational facilities. These businesses …

						Read More
						
IBIS World  – Hospitality Industry ReportShare This: Share on TwitterShare on LinkedinShare on Facebook
This sector is primarily occupied with providing lodging and food services to consumers for immediate consumption. This includes hotels, motels …

						Read More

Kim Figueroa
Career Coach Meet Kim

Pam Mathison
Career Coach Meet Pam

Rachel Snyder
Career Coach Meet Rachel

Dave Wells
Career Coach Meet Dave

Nicholas Wegman
Executive Career Coach for MBAs Meet Nicholas

M	8:30am-5pm
T	8:30am-5pm
W	8:30am-5pm
TH	8:30am-5pm
F	8:30am-5pm

Welcome HTM Majors!

Hospitality & Tourism Management

Featured Articles

Student Spotlight: Todd Cummings, Hospitality & Tourism Management ’23

Student Spotlight: Yasir Khan, Hospitality & Tourism Management ’22

How to Answer “Why Did You Choose Your Major?” in a Job Interview (Plus Example Answers)

Apartment Management Internship Through the Eyes of Jessica Harrington, HTM Junior

Student Spotlight: Kristin Anselmo, Hospitality & Tourism Management Major, Economics Minor, ’23

Upcoming Events

Featured Jobs & Internships

Career Coaching